Chatbots powered by Artificial Intelligence (AI) are transforming customer support by providing quick and efficient responses to users. This research explores how adaptive chatbots, enhanced with Reinforcement Learning (RL), can improve user interactions by learning from past conversations and adapting to different customer needs. Unlike traditional chatbots that follow fixed rules, AI-driven chatbots continuously improve their responses, making interactions more natural and helpful. This study examines the benefits of using RL in customer support chatbots, highlighting how they enhance customer satisfaction, reduce response time, and provide personalized assistance. Additionally, auth discuss the challenges of implementing RL-based chatbots and potential future improvements to make them even more effective. These advancements can lead to a smarter, more user-friendly customer support experience across various industries[3].